header logo
සිංහලதமிழ்
Vallibel FD
vallible LE
Latest
SriLankan Airlines enhances customer support with AI chatbot ‘Yaana’
Feb 07, 202508:00 AM
Google NewsAdd on Google
SriLankan Airlines enhances customer support with AI chatbot ‘Yaana’
Mobitel inner 1278

Sri Lankan Airlines has unveiled an Artificial intelligence powered chatbot for customer support, named ‘Yaana’. 

 

‘Yaana’ integrates advanced AI and natural language processing technologies to help with a range of passenger inquiries.

 

The Head of Worldwide Sales and Distribution at SriLankan Airlines, Dimuthu Tennakoon revealed that ‘Yaana’ has handled close to 12,000 inquiries and has autonomously resolved 88% of them. 

 

The customer support chatbot was developed in collaboration with CodeGen International, and is now available on Sri Lankan Airlines’ corporate website.

 

The new chatbot is programmed to operate on multiple languages, including English, French and Spanish.

 

 

 

Disclaimer: All the comments will be moderated by the AD editorial. Abstain from posting comments that are obscene, defamatory or slanderous. Please avoid outside hyperlinks inside the comment and avoid typing all capitalized comments. Help us delete comments that do not follow these guidelines by flagging them (mouse over a comment and click the flag icon on the right side). Do use these forums to voice your opinions and create healthy discourse.

Comments

0
Comments are disabled

Note: Due to legal constraints, the Ada Derana Editorial team has taken a decision to disable comments on all articles concerning ongoing court procedures.

MostRead
Mobitel 1278
VideoStories
SC clears PSTA Bill for passage with simple majority; Four amendments required at Committee Stage

SC clears PSTA Bill for passage with simple majority; Four amendments required at Committee Stage

Rajangane Saddharathana involved inclash at A’pura protest siteThree monks takeninto police custody

Rajangane Saddharathana involved inclash at A’pura protest siteThree monks takeninto police custody

2027 Budget deficit projected at Rs.1.75 trillion;Tax-free income threshold increased to Rs.162,500

2027 Budget deficit projected at Rs.1.75 trillion;Tax-free income threshold increased to Rs.162,500

President presents 2027 Budget in Parliament;Calls for national unity to build Sri Lanka’s future

President presents 2027 Budget in Parliament;Calls for national unity to build Sri Lanka’s future

Several areas including Colombo receive heavy rains | Rainfall likely to increase on Nov 14, 15 & 16

Several areas including Colombo receive heavy rains | Rainfall likely to increase on Nov 14, 15 & 16

President to deliver 2027 Budget Speech tomorrow | Focus on macro picture of Budget – Dy Minister

President to deliver 2027 Budget Speech tomorrow | Focus on macro picture of Budget – Dy Minister

Pilotless passenger drone makes inaugural flight in Sri Lanka

Pilotless passenger drone makes inaugural flight in Sri Lanka

Contempt case against Dilith Jayaweera and 5 others; Further consideration adjourned to tomorrow

Contempt case against Dilith Jayaweera and 5 others; Further consideration adjourned to tomorrow

Four killed, 70 injured in three-bus collision in Rambewa; Reckless overtaking & speeding suspected

Four killed, 70 injured in three-bus collision in Rambewa; Reckless overtaking & speeding suspected

Cabinet approves $200mn ADB loan to boost SME Sector

Cabinet approves $200mn ADB loan to boost SME Sector

Colombo flooding examined at DCC meeting;

Colombo flooding examined at DCC meeting;

Bay of Bengal disturbance may develop into depression; Rains expected to intensify from Nov. 15

Bay of Bengal disturbance may develop into depression; Rains expected to intensify from Nov. 15

Govt. to amend Organised Crime Prevention Bill

Govt. to amend Organised Crime Prevention Bill

Monks seek pardon for Gnanasara Thero; Urge govt. to curb anti-Buddhist activities in the country

Monks seek pardon for Gnanasara Thero; Urge govt. to curb anti-Buddhist activities in the country

GMOA to stage protest in Colombo tomorrow; Govt reserves right to take action against obstacles – MP

GMOA to stage protest in Colombo tomorrow; Govt reserves right to take action against obstacles – MP

Lassana Flora