Converged communication with salestar™ connect
February 22, 2011 03:23 am
The increase in competition following the advent of Smartphone’s, SIM enabled laptops and other converged communications products has seen a drastic increase in pressure on telecom businesses to deliver better solutions at more competitive prices.
In turn putting pressure on sales staff to close more deals, enhance customer responses and perform better. This is why businesses need to understand the demands of converged communications and cater to the need for combined VOIP, 3G, data, Voice, SMS and more in one single package.
It is in enhancing business position and revenue through enhanced productivity that salestar™ connect stabilizes telecom businesses moving into the converged communications space. The salestar solution makes it possible to perform generic functionalities with telecom industry specific add-ons that allow businesses operating within the telecom space to perform better. With over a decade as the leader in solutions for telecom resellers and distributors, delivering software encompassing industry specific workflows, commission reconciliation, Pricebook features and additional functionalities, salestar™ connect has perfected the art of performance in the telecom industry.
The solution also allows multiple sales channel integration at no additional cost – ensuring a completely future-proof solution that enables Internet sales and Call centre sales channels to be explored in addition to immense marketing potential with combined CRM and Marketing functions that will allow telecom companies to notify clients of the latest packages, Smartphone upgrades and opportunities for enhanced Data and 3G use. The software will allow sales teams to identify segments and then send out information on latest packages and offers – ensuring that no potential lead or customer is missed – maximizing revenue.
The salestar™ solution also delivers vast reporting and Key Performance Indicator monitoring possibilities vital to monitor performance. With over 50 configurable reports, the salestar™ system gives users real time information on the health and performance of every aspect of the company.
About salestar™ connect: salestar™ connect is the only telecom industry specific software solution in the market today. We have one focus, that is to provide specialist software solutions to run and manage the different sales channels in the telecom industry - be it for resellers with our retail, call centre, and corporate B2b Functionalities. Or distribution with fulfilment, self billing and dealer management solutions.
Across our complete specialist business solution offered for the mobile phone business, we have identified key business benefits that will improve your bottom line by a minimum of 5% when you migrate from other general, bespoke, manual systems.