The Public Utilities Commission of Sri Lanka (PUCSL) will implement a special service to provide immediate solutions to the issues of electrical systems and plumbing of the households of electricity and water consumers, during the curfew period with effect from tomorrow.
This service is jointly carried out with the Ceylon Electricity Board (CEB), Lanka Electricity Company Private Limited (LECO) and National Water Supply and Drainage Board (NWS&DB).
Facilities have been provided to rectify the problems of electrical systems and plumbing issues in the premises of the customers through a hotline service which has already been launched. With the new service, the consumers can seek the assistance of an electrician or a plumber in the proximity of their residential areas, the PUCSL said in a statement.
The database has already been established, containing the information of electricians and plumbers residing in every district of the country and the PUCSL says it has already taken measures to provide the same information to respective Police Stations and Divisional Secretariats to maximize the service provided.
This service is provided by registered electricians and plumbers in accordance with approved safety practices and guidelines required during the curfew hours, the PUCSL said further.
As the first phase, this special service will be implemented in the Colombo, Gampaha and Kalutara Districts where the curfew is in force. The PUCSL expects to extend this special technical support service to other districts according to the demands of the consumers.
The relevant electricians and plumbers are advised to charge a reasonable fee and issue an acceptable receipt for the service they provide.
Hence, in case of a problem of the plumbing system, the general public can dial 1939 to obtain the services of a plumber. Consumers of the CEB, in the case of a problem in the electrical system at home, can dial 1987 to obtain the services of an electrician. In the meantime, the consumers of LECO can receive the same service through 1910.
For more information regarding this service, the general public can connect with PUCSL via 0764271030.
Once the service of an electrician or plumber is obtained, the customer’s response to the service can be communicated to the same numbers, the PUCSL said further.
