The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) has granted its permission to Bharati Airtel Lanka (Pvt) Ltd (Airtel) to shut down their 3G mobile network effective from June 24, 2022.

Issuing a statement, it said that as a result of the sunset of 3G network, 3G connectivity of Airtel subscribers who use only 2G & 3G enabled mobile phones would be disconnected automatically after the scheduled date of network shut down. 

However, the TRCSL said that Airtel 2G network will continue to operate unhindered voice and text message connectivity will remain uninterrupted for all 2G and 3G customers. 
 
It said the 3G shutdown is primarily intended to utilize the existing frequencies to deploy 4G services that offer better speed and capacity. 

A timeline of 15 months   has been given to Airtel to avoid service disruptions might experience at the end of   transition period due to the shutdown of their 3G network.  

The release also said that Airtel is obliged to absorb at least 90% of its 3G subscriber base into their 4G network during the transition phase subject to the following conditions.

1. Conduct public awareness campaigns to encourage Airtel subscribers to migrate to 4G network ahead of 3G shut down

2. Take every endeavor to provide 4G handsets for its 3G subscribers at subsidized rate on installment basis

3. Drive the transition by offering incentives such a series of different promotions, an impressive tariff package for the first 06 months

4. Notify its 3G subscribers by sending SMS, at regular intervals, to change their handsets with 4G enable ones before the given timeline

“If you are an airtel subscriber who is still using an only 2G & 3G enabled phone, you may contact Airtel over the short code 780 immediately to obtain the 4G connectivity together with a new mobile phone under concessionary terms. Please note that you will only be able to enjoy this concession until 01.06. 2022.”

“If you have encountered any difficulty in obtaining a 4G mobile phone during said time limit, you may lodge a complaint to this Commission.”