The Public Utilities Commission of Sri Lanka (PUCSL) says it is ready to resolve the electricity consumer complaints and address stakeholder issues via online and requests the public and the stakeholders to use the online platforms to contact the Commission.
 
Accordingly, the consumers can call the PUCSL and submit complaints and inquiries via 0112392607 or 0112392608 from Monday to Friday between 8.30 am and 4.30 pm.

Further, the complaints and inquiries can be forwarded to 0770126253 on WhatsApp, Viber and IMO or through its official website of PUCSL - www.pucsl.gov.lk.

The PUCSL added that its e-mail address – consumers@pucsl.gov.lk or – and the official Facebook page – www.facebook.com/pucsl - are also available for this purpose.

Stakeholders of the electricity and lubricant market have been requested to call 0770126250 to inquire about the services and regulations related to the industries.

All information requests also can be submitted to PUCSL by sending an e-mail to info@pucsl.gov.lk, via a message to its official Facebook page and by calling 0764271030.

PUCSL requests the public and stakeholders to make an advanced appointment by calling 0112392607 or 0112392608 if they wish to visit the office premises to obtain its services. The appointments also can be made by sending requests to info@pucsl.gov.lk or to its official Facebook page.

More information can be obtained from the Director of Corporate Communications Mr Jayanat Herat via 0764271030, the PUCSL said further.