Softlogic Information Technologies opens new State-of–the-Art Customer care Centre in Sri Lanka for DELL

Softlogic Information Technologies one of the premier IT companies in Sri Lanka and a pioneering subsidiary of Softlogic Holdings  Group announced that the company has opened a new customer care center offering technical and support services to the, Government, Large Corporates, SMEs and the general consumer. The new customer care Centre located at Nawala Road, Narahenpita will offer engineering and consultancy services to its customers by the internationally trained & certified engineers. The team inherits expertise in the areas of 3Com, CISCO – (CCNA / CCDA / CCNP,) Dell Certified Engineers, EMC, Linux, Unix, / CLP, Microsoft (MCP / MSTS / MCSE,) Molex, Certified Installers  Brand-Rex, 3M, D-Link Certified Cable Installers, Novell CAN / CNE, VMware.

Mr. Roshan Rasool, Director / CEO Softlogic Information Technologies (Pvt) Ltd said, “From Our inception in 15 years ago Softlogic Information Technologies is providing true value to its customers through Professional Deployment & post warranty Services. We are glad that this new Facility will define a new service level in the local IT industry. We believe that it is important that vendors provide ICT equipments at a reasonable price. But it is even more important to ensure that our customers have an excellent experience in owing our equipments”.

A dedicated team of professionals deliver around-the-clock support in island wide three levels including a Silver level, Gold level and a Platinum level. Services center also  include Business Continuity Plan (BCP) Solutions, Data Recovery (DR) Solutions, Implementation of Microsoft Solutions, Implementation of Open Source Software Solutions, Local Area Network (LAN) Solutions, Server Solutions, Server Virtualization, Storage Solutions, Structured Cabling, Wide Area Network Solutions (WAN).

Mr. Kanishka Karunaratne General Manager - Engineering Softlogic Information Technologies (Pvt) Ltd reiterated, “Understanding our customers need is the key to our success. We consider ourselves a visionary company that offers unique and effective approaches to all our engineering assignments. We constantly challenge ourselves to provide vigorous models which meet our customers’ expectations; this enables us to deliver cost-effective solutions and tackle challenges which are result oriented”.

With the know-how and skill to deliver onsite and remote support services, the Softlogic team is equipped to plan, implement and resort to required disaster recovery services in mission critical scenarios.

Softlogic Information Technologies has a widespread distribution of retail dealers providing access to an island wide customer reach.