DMS Electronics (DMSE) raised its service capability one notch higher by qualifying as the first HP ServiceONE Expert Partner in Sri Lanka. This exclusive appointment has now put Sri Lanka on the HP map as a country with a service provider that is able to provide the highest level of service to its customers.

HPServiceONE Expert partners are qualified to deliver professional services, consultancy services and service to the entire HP Enterprise Server, Storage & Networking (ESSN) product range and able to demonstrate HP’s highest standards of service capability – meeting the most rigorous service standards.

“We are extremely glad to have been the first and only local HP partner to achieve the HP ServiceONE Expert Partner status which is HP’s premier level of partnership,” said Mr. Chamika Waidyalankara, Group Manager for Enterprise Infrastructure and SME Support at DMSE. “Our HP solutions and support teams underwent numerous training and certification processes, including participating in the ExpertONE learning programme in order to acquire this status. They are undoubtedly the most qualified engineers and technicians in the country, who are more than able to work with the most innovative technological solutions available in the global IT arena.”

Speaking about this feat, Mr. Milan Dantanarayana, Business Development Manager – Services, HP Sri Lanka, said, “DMSE is one of our oldest partners in Sri Lanka, and I’m delighted that they are now an HP ServiceONE Expert Partner. HP’s ServiceONE Expert Partners convey HP’s best service levels possible and are able to deploy and support even the most technologically advanced HP solutions. This gives the assurance to our customers that they receive the highest levels of services and support across all product platforms. DMSE have come a long way with HP and the ServiceONE Expert partner status is yet another step in the right direction by them.”

For the past 20 years DMSE has beenone of HP’s Specialist partners and has worked withvirtually all of HP products and solutions. In most instances their value to the enterprise has been their ability to incorporate HP’s total product portfolio ranging from personal computers and laptops to Imaging and Printing devices to Enterprise Server, Storage & Networking (ESSN) solutions with other best of breed products to give a comprehensive solution for which DMSE received the prestigious award of ESSN Partner of the Year for 2012.

“We are happy in being known as a service driven company and we decided to pursue this specializationawhile ago to ensure we provide the best possible service available to our customers,” Mr. Lalith Perera, General Manager for Division 1 at DMSE. “Being an HP ServiceONEExpert Partner allows us to access HP’s industry-leading technology experts worldwide and harness those resources for our clients at any given time so I’m confident we’ll be able to accomplish our task.”

About DMS Electronics: Incorporated in 1981, DMS Electronics (DMSE) carries a complete suite of industry leading hardware and software products such as HP, Microsoft, Citrix, Symantec, VMware, Aspect, VeriFone, Thales, TouchMedia, Adobe, APC by Schneider and Plantronics which the company puts together to provide complete ICT solutions. DMSE’s wide customer base includes some of the largest enterprises in Sri Lanka and extends down to small and medium scale businesses and individuals.

About HP: HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com

Photo caption: Milan Dantanarayana, Business Development Manager – Services at HP Lanka (Pvt) Ltd handing over the HP ServiceONE Expert Partner certification to Mr. Lalith Perera, General Manager for Division 1 at DMSE. Also in the picture, Mr. Chamika Waidyalankara, Group Manager for Enterprise Infrastructure & SME Support at DMSE